Scanz Auto - Privacy Statement

1. Information We Collect

We process information to provide you with the best possible experience and to support the full range of current and future features of our Services. We may collect information about you directly, through third parties, and/or automatically through your access or use of our Services. Such information may include, but is not limited to:

• Vehicle Data: Vehicle identification information such as VIN, year, make, and model, and vehicle health information such as status, mileage, diagnostic codes and data, performance and driving data (including fuel efficiency, engine status, and sensor readings).
• Vehicle Maintenance Data: Maintenance and/or service schedules and recommendations, real-time service alerts, device scans and notification monitoring information, inspection results and service history, associated or preferred service centers or organizations, and related information used to track and manage vehicle maintenance.
• User Data: Basic personal details like your name, email, phone number, and account credentials as well as your preferred service center or associated organization, Scanz device data to connect your account and vehicle(s), transaction history, and/or any transaction authorization and payment information (where applicable).
• Telematics: Location services for finding service centers, fleet GPS location and trip tracking in connection with applicable fleet services, and family features such as vehicle health monitoring for vehicles you choose to add to your account. For clarity, the Scanz devices for individuals that consumers may choose to place in their car(s) do not collect location data.
• Device & Usage Data: Information processed automatically as you interact with our Sites, including information about your device (such as IP address, operating system, and device type) as well as data about how you use the app and its features. See “Cookies and Related Technologies” below for more detail.
• Communications: Information you choose to provide in connection with communications with us or with third parties through our Services, in inquiries about our Services, or in connection with product or service feedback.
• Information you otherwise provide directly when registering, contacting support, or interacting with our Services. For example, if you choose to use our Glove Box capability you may provide us with vehicle registration, insurance cards, and other applicable documents while dealers may add information such as receipts and warranty data.

Cookies and Related Technologies

When you access or use our Sites, we may also process information through the use of cookies and/or various related technologies including website applications, pixels, beacons, tags, etc. (hereinafter collectively “cookies”). This may include browser information such as type and settings, device information such as type and operating system, your IP address, online identifiers, website performance and diagnostic data, and general geolocation information. We may also collect information regarding your interactions with our Sites or communications (including the length or frequency of time you spend visiting our Sites and/or using our Services, pages you view and links you click, and/or your preferences such as language settings), timestamps, error tracking, and the referring URL, communication, or page that led you to our Sites.

By using the Services you consent, where allowed by applicable law(s), to the use of cookies (including related technologies) as set out herein and below, and your consent is deemed retroactive to the moment you arrived on our site and/or availed yourself of our Services.

Scanz is not responsible for any data collected by third parties’ cookies in connection with the Services. See “Third-Party Sites and Services” below for more information.

Sensitive Information

What “sensitive” personal information is defined as depends on applicable law(s) but may include precise geolocation, account credentials, the contents of applicable messages, information about religious beliefs, health data or genetic data, and more. We or third parties we work with may process information such as account log-in information and passwords to provide the goods/services that you have requested as well as the contents of messages that we facilitate between consumers and vehicle services centers. We may also process your geolocation to provide requested Services, such as to help you find a service center near you.

We do not disclose or collect sensitive personal information for any other purposes, nor do we collect or process it with the purpose of inferring characteristics about you or other consumers. If applicable, how to limit / opt-out of the use of any such information is addressed below in the section titled “Your Privacy Rights”.

Updates

As our platform evolves, additional types of data may be collected to support new features and functionality. We will continue to update our practices to reflect these changes with transparency.

2. How We Collect Information

We or third parties we work with may process information such as vehicle data and vehicle maintenance data directly, remotely, and/or automatically from the Scanz device connected to your vehicle's OBD-II port. We may also directly or automatically process information when you access the Sites (including from your mobile device when paired with our app), and we also process any information you provide when you interact with us, our partners, or otherwise avail yourself of our Services. The information we process helps us deliver accurate diagnostics, provide personalized insights, and continuously provide and improve our Services.

3. How We Use Information

We use your information responsibly and with transparency, including to:

• Provide the Services you have requested, including to facilitate and process consumer transactions and interactions with us or our partners.
• Register and maintain an account for you.
• Deliver accurate vehicle diagnostics and performance insights to the chosen service center.
• Automatically collate, track and manage vehicle data and maintenance schedules.
• Provide maintenance notifications and alerts.
• Support warranty and maintenance programs.
• Improve and optimize our products and services.
• Communicate with consumers, including to provide push notifications regarding service and maintenance alerts, and to provide customer support when requested.
• Enable services centers and other partners to communicate with you and/or provide you with advertising and communications relevant to you.
• Enable helpful location-based features, such as finding nearby service centers.
• Conduct analytics and research to better understand how our products are used and how we can improve them.
• Comply with applicable legal requirements and standards.

We may also use information in any other ways which are disclosed to you at the time you voluntarily provide such information (such as for promotions, etc.).

As noted above, we may also collect information automatically when you interact with our Services, including in connection with the Scanz devices and Sites. While the exact technologies we use may change from time to time, we or those we work in connection with may use such information:

• to improve the functionality and/or security of our Services;
• to sync information with partners and third parties as well as internally and to better facilitate our business functions, including diagnostics and/or analytics;
• to facilitate advertising and communications and/or to measure or test the efficacy of advertising and communications;
• to save your preferences (such as language) or your browsing and/or transaction history with us;
• to better understand your visits to the Sites, including the individual pages that you view, how you interact with the Sites, and/or what referred you to our Sites; and/or
• to better understand the devices you use to access our Sites, your general location, and/or to distinguish between different visitors to the Sites.

More information is included below under the sections titled “Your Privacy Rights” and “Right to Opt-Out” on how you may be able to limit and/or opt-out of any applicable uses set out herein.

We may also use automated tools, including artificial intelligence and similar technologies, to assist in carrying out the processing activities described herein.

We may use automated decision-making to conduct risk and fraud screening. We do not engage in automated decision-making, including profiling, with legal or significant effects.

Please note that several of the uses set out herein are administered by or with third parties and therefore may also be subject to the separate policies, terms and conditions of the applicable third-party. This is addressed further below, including in the “Sharing Information” and “Third-Party Sites and Services” sections. Scanz is not responsible for any personal information collected by third parties in connection with sites or services other than Scanz’s own.

4. Data Ownership & Your Choices

Deidentified vehicle diagnostic, performance, maintenance, and aggregated or anonymized data collected through Scanz products and services may be retained by Scanz and used to improve our offerings and provide insights to our users. Diagnostic, maintenance, and aggregated data associated with your vehicle may be kept in de-identified form, as this information helps us enhance our products and services for everyone.

5. Sharing Information

Information we process may be shared with third parties to help us provide the Services, including the uses of your information as described above. We may share information in limited and responsible ways:

• With authorized dealers, fleet operators, service centers, and related entities to facilitate and support vehicle management, maintenance, and warranty programs.
• With family members in connection with applicable family feature Services, as requested by you.
• With trusted third-party providers who help us deliver our Services, under strict confidentiality requirements.
• With legal authorities when required to comply with the law.
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, comply with applicable laws, investigate fraud, or respond to government request(s), and such disclosure is not otherwise prohibited by law.
• With any other third party with your prior consent to do so.
• As part of a business transaction, such as a merger or acquisition, in which case we will notify you where required to do so by applicable law.

Some of this sharing may be facilitated by cookies or related technologies, which are discussed in more detail above.

Scanz does not sell personal information to third parties for monetary consideration. However, there may be situations in which you have the right to opt out of certain sharing of your personal information. For more information see the “Right to Opt-Out” subsection below.

SMS / mobile numbers

Phone numbers and SMS consent collected for Scanz texts are not used for marketing or promotional purposes. We do not send marketing texts based on this consent. Mobile numbers are used only as described on our SMS Terms & Opt-Inpage: an app invite when you consent at the service desk, and service texts from a location when you consent on that location's web scheduler. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Reply STOP to unsubscribe or HELP for help. Message and data rates may apply.

6. Vehicle Diagnostics Disclaimer

The insights and diagnostic data provided by Scanz are designed to help you better understand your vehicle. However, no technology can detect every possible issue. Our insights are not a substitute for professional inspection or repair. For safety and maintenance concerns, you should always consult a licensed automotive professional. Some diagnostic information may be incorrect. It is the responsibility of the user to contact a service center for verification and diagnostic information.

7. Keeping Your Data Safe

We take the responsibility of safeguarding your information seriously and use industry-standard technical, administrative, and physical measures to help protect it. That said, no system is completely secure. We believe in being open about that fact, and while we do everything possible to protect your information, we cannot promise absolute security. By using Scanz, you acknowledge this reality, and we remain committed to minimizing risks wherever possible.

8. Data Retention

We keep information only for as long as it is needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Retaining vehicle diagnostic, performance, and maintenance data, even in de-identified form, also helps us improve the accuracy and usefulness of our services over time.

9. Third-Party Sites and Services

Our Services may be offered in connection with third parties and our Sites may also be accessed by or in connection with other third-party services which are not in Scanz’s control. Our Services may also contain links to other third-party websites which are not in our control. These entities have their own privacy policies and practices for which Scanz is not responsible. You avail yourself of their services at your own risk and we encourage you to read their privacy policies.

In addition, your browser may already contain cookies placed by third-party sites. Scanz is not responsible for the personal information such cookies may collect or what they may do with it. Nor is Scanz responsible for any personal information collected by third parties’ cookies from sites other than Scanz’s own.

10. Dispute Resolution & Limitations

While we aim to deliver reliable and valuable services, sometimes issues may arise. If a concern cannot be resolved informally, any disputes related to this Privacy Statement or our services will be handled through binding arbitration in the State of Utah under the rules of the American Arbitration Association. Either party may bring an individual action in small claims court for disputes within its jurisdiction. All arbitration proceedings shall be confidential. By using Scanz, you agree that disputes will be resolved individually and not through class actions or jury trials.

In addition, our liability is limited: if something goes wrong, Scanz's total responsibility is capped at the amount you have paid us, if any, in the twelve (12) months prior to the issue. This ensures fairness while allowing us to continue providing affordable and innovative services.

11. Your Privacy Rights

We strive to process your personal information in accordance with applicable data privacy laws, which create a variety of privacy rights for covered consumers. These rights may include:

• The right to know about personal information collected in connection with you;
• The right to access your collected personal information;
• The right to have your personal information deleted (though some exceptions may apply);
• The right to have your personal information rectified or corrected (if inaccurate);
• The right to data portability;
• The right to restrict use or processing of your personal information, including to limit use and disclosure of sensitive personal information where applicable;
• The right to opt-out of (a) the sale or applicable sharing of your personal information and/or (b) any applicable automated decision-making or profiling; and
• The right to withdraw consent, where applicable. Withdrawing your consent will not affect the lawfulness of any applicable processing of personal information conducted in reliance on other lawful grounds other than consent and/or prior to your withdrawal.

Your rights may also include the right to non-discrimination. Scanz will not discriminate against you because of your exercise of your data privacy rights.

To exercise any of your data privacy rights or to learn more about them (including which rights are applicable in which areas or states, such as Colorado or California), please contact (or have your authorized agent contact) us at the contact information in the “Contact Us” section below.

Upon receiving a data privacy rights request, and depending on which right(s) you wish to exercise, we may ask that you provide sufficient verifying information. This may be done, for example, by asking you to confirm information that you have already provided to us. If your request is denied or if you feel that your personal information has not been handled appropriately according to applicable law(s), you may be able to appeal that decision. To do so, please include “APPEAL” in the subject or attention line of your email and/or written communication. For more information, contact us as set out below.

Right to Opt-Out

We do not sell personal information for monetary consideration. Where applicable laws define the “sale” of personal data more broadly than as an exchange for money, or if it is shared with a third party for cross context behavioral advertising or targeted advertising, you may have the right to opt out of the sale, share, and/or renting of your information by reaching out to us at support@scanzauto.com.

12. Children's Privacy

Scanz's services are not designed for children or minors as defined by applicable law (hereinafter “Minors”), and we do not knowingly collect information from them. If we discover that we have inadvertently collected information from a Minor, we will take immediate steps to delete it. Any Minors must seek and obtain parent or guardian consent to use the Services. If you believe that we might have inadvertently collected any personal information from or about a Minor, please contact us as set out below.

By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence.

13. Do Not Track

Some web browsers incorporate a “Do Not Track” or similar feature that signals to websites that you visit that you do not want to have your online activity tracked. We do not currently actively respond to "Do Not Track" browser signals. To find out more about “Do Not Track,” you may wish to visit http://www.allaboutdnt.com.

14. Changes

We reserve the right to update this Privacy Statement from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to our practices, we will indicate them here as required by applicable law and we may also notify you elsewhere if required by applicable law.

Where allowed by applicable law, your continued use of the Sites and/or our Services constitutes your acceptance of this Privacy Statement.

15. Contact Us

We value your trust and welcome your questions about this Privacy Statement. Please reach out to us at:
Email: support@scanzauto.com